Daily Archives: December 6, 2012

Get the upper hand on clutter | Chappaqua Homes

https://secure.sierraclub.org/site/Ecommerce/611780084?VIEW_PRODUCT=true&… target=”_blank”>”Material World: A Global Family Portrait”</a> Sierra Club Books. ” width=”225″ />Photo of a Tokyo family’s possessions from “Material World: A Global Family Portrait” Sierra Club Books.

I have spent a lot of time in the past year getting rid of stuff. By stuff, I mean things that I bought or was given that I no longer use, or never used at all.

There is a lot less stuff in my home now than there was at the beginning of the year. The less I have, the more convinced I become that having less is better.

Most people have clothes that they have outgrown, knickknacks that they hate, and items that they bought for the kitchen that just didn’t work out. Friends and relatives give us gifts that we don’t know what to do with. But we can’t bring ourselves to get rid of them, and over the years it accumulates. We own things that we have forgotten about.

Connecticut real estate broker, trainer and Inman Real Estate Connect ambassador Linda Davis started a group on Facebook for people who want to de-clutter. As a Realtor, Linda worked with people who have to deal with a lot of stuff when they move. The experience started her on a journey to get rid of clutter.

Davis encourages people to remove a little clutter from their lives each day. Hundreds have joined her group, actively participating and encouraging each other to keep going. The group has changed lives. Each day Linda photographs something that she got rid of, and asks us what WE got rid of. Just one thing at a time makes the process less overwhelming.

My life experience had been different than that of many of my friends, family and clients. I have lived on the same block for 31 years and in the same house for the last 23 years. If we had moved more, maybe some of our stuff would have gotten lost.

In those 23 years the kids have moved in and out a few times, leaving some stuff in the basement. Other family members have downsized and dropped stuff off. Then of course there is the stuff we accumulated all on our own.

Most of us don’t even realize that we struggle with stuff everyday. It is in our way and on our minds. We work around it and mostly stop noticing it. It takes up space, and we tend to pay for bigger spaces so that we have a place for it all. It is a distraction that takes up mental and emotional space in our lives.

I have watched my clients struggle with excess stuff when it’s time to move, and it isn’t a pretty picture. They put it in boxes and haul it with them to a bigger house which they now need because they have so much stuff.

Have you ever tried to sell a house that is full of stuff? I have worked with seniors, some who have lived in the same homes for more than 50 years. The stuff they couldn’t part with ends up in basements and attics until it is time to move and then it ends up being given away.

The process is painful for them as they resent the disruption in their lives. Even though they have not seen or used an item for 20 years, they are often reluctant to part with it.

We all think this will never happen to us, but it does — consistently and predictably. How many things can we enjoy, store or keep track of? There are limits.

I don’t want more, I want less. Most days it seems that I am fighting against a kind of natural flow as I try to reduce the amount of stuff coming in the house, and get more stuff out of the house.

Every month this past year I brought stuff to the local thrift shop. I send stuff to the recycle center, and what they won’t pick up I can usually drop off. I have been able to sell a few things here and there, and being the wonderful mother that I am, I even managed to send a few things home with my children.

I am becoming an expert on the most responsible ways to get rid of stuff. I know that there are people who can use my stuff, and I am better able to help my clients and make recommendations regarding unwanted stuff.

Nothing creates clutter like a real estate office in the home. New technology makes what used to be state-of-the art equipment obsolete. I found boxes full of stuff that I’ll never use again. I even found old carbon real estate forms and business cards with out-of-date contact information on them. Not to mention the Palm Pilot that I have no use for, or my very first cell phone.

Having empty drawers in my office is very cool. Being able to put everything away means that there are no more stacks on the floor. I have room in my file cabinets and even on my desk and no plans to fill the space with new stuff.

Having less in my office makes for a better and more organized work environment. I resist the urge to bring anything into my office that I don’t need, and I am still finding items that I need to get rid of. Why do I have three staplers? I can not remember the last time I used a stapler.

If you have too much clutter in your life — or maybe just in your office — spend 2013 dealing with one item at a time until you have an empty drawer or two of your own. It is very rewarding and maybe even life changing.

Teresa Boardman is a broker in St. Paul, Minn., and founder of the St. Paul Real Estate blog.

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Copyright 2012 Inman News

All rights reserved. This article may not be used or reproduced in any manner whatsoever, in part or in whole, without written permission of Inman News. Use of this article without permission is a violation of federal copyright law.

REAL ESTATE: Focus shifts to short sales | Bedford Hills Realtor

Homeowners shifted more attention to short sale properties from July through August, a new report by RealtyTrac says.

That may have had a hand in helping to cut down on the flow of foreclosure activity in California.

Data released Thursday, Dec. 6, by the online real estate information reporting service RealtyTrac on the 47,809 distressed sales show that foreclosure-related sales across California fell 11.9 percent decline from the same quarter in 2011.

Non-foreclosure short sales in California rose 20 percent from July through August over the same time period in 2011, and accounted for 14 percent of all sales in the state. Short sale activity from the prior quarter was also up 16 percent.

“The shift toward earlier disposition of distressed properties continued in the third quarter as both lenders and at-risk homeowners are realizing that short sales are often a better alternative than foreclosure,’’ said RealtyTrac vice president Daren Blomquist.

In Riverside County, the 5,242 foreclosure-related sales averaging $209,284 were down 8.8 percent from the 5,752 distressed property sales recorded from July through August 2011. The foreclosure-related sales rate also dropped 11.1 percent in San Bernardino County over the third quarter, from 4,400 to 3,909. The average sales price there was $180,675.

Blomquist stopped short of calling this a trend.

The volume of homes sold — at an average foreclosure sales price of $267,263 — across California still represents 35 percent of all sales.

In the two-county region, the percentage is slightly less than 50 percent.

The scheduled expiration of the Mortgage Forgiveness Debt Relief Act at the end of 2012 could be the spoiler.

If that form of debt relief expires, Blomquist said short sellers could see their income tax jump. The portion of the unpaid loan balance not covered by the transaction will be considered taxable income in many cases, he said. The average amount on a home classified as a short sale in California was $107,972.

“The prospect of being taxed on potentially tens or hundreds of thousands of dollars in additional income may motivate more distressed homeowners to forgo a short sale and allow the home to be foreclosed,’’ he said.

“If the mortgage interest deduction is eliminated due to the fiscal cliff quagmire, it would give many underwater and otherwise distressed homeowners one less reason to hang onto their homes.”

via pe.com

8 Tips to Convert Shoppers into Buyers with Video Online | Chappaqua Homes

If you’re a retail outlet looking to boost e-commerce sales, you might have heard of this online video thing.  Video enhances a potential buyer’s experience and makes them more likely to stick around.  According to a recent white paper published by leading video solutions provider Ooyala, retail site visitors who watch video are 64% more likely to buy than others.  Ooyala has created a list of 8 tips to follow when creating content for your retail site, complete with examples of companies who have used video to their advantage.

8 Tips & Recommendations to Convert Buyers

Ooyala found that retail site visitors who watch video stay on the website two minutes longer than non-viewers, so if you’re a retail site you want to make your video count.  Which is what the first tip is.

1. Make Content Count

Ooyala gives examples of three different kinds of content that worked extremely well for some well-known retail outlets.  The following videos are all on these companies’ sites, but they all have YouTube channels as well, so I’m using those for embeds here.  Let’s take a look:

  • Branded Lifestyle Content

This is one of our most well-recognized forms of video from brands.  Red Bull does it extremely well.  In this study, Ooyala singles out Vans and Whole Foods.  Whole Foods set up a branded Facebook page with clips featuring health and sustainability tips.  Sportswear retailer Vans went the “extreme sports” route, creating an entire website full of content.  Here’s an example:

YouTube Preview ImageYouTube Preview Image

  • In-Motion How-Tos

This is where you take your knowledge on a particular category and create a video providing consumers with information, rather than making a selling attempt with your product.  Trusting the consumer to make the right choice (buying your product) by building trust with them is an effective way to create a relationship with potential buyers.  Outdoor equipment suppliers Cabela’s and REI were mentioned here.  Here’s REI showing how to hoist a backpack:

YouTube Preview ImageYouTube Preview Image

  • Customer Support

This is what you do for people who have already bought your product, building trust by being helpful and knowledgeable about the product they now own.  Undoubtedly, many will have questions about how to operate a piece of equipment and having a video handy is the best way to demonstrate a product’s use.  Singled out here were Dell and Virgin Mobile.  Virgin Mobile has videos ready for a variety of topics involving their phones, including this humorous one about how to set up voice mail:

YouTube Preview ImageYouTube Preview Image

2. Capture Consumers on the Move

Basically, make sure your video can be viewed across all devices.  People are shopping more and more using a smartphone or tablet these days so your video being able to be seen on all of these mobile devices is important.

3. Be Discoverable

Nearly half of the retail sites out there don’t index their videos at all, which is a missed opportunity.

4. Be Shared and Be Seen

Consumers share video more than they share articles or web pages, mainly because video rocks.  Also, most video destination sites, especially YouTube, make your videos embeddable and they can be shared across Facebook and Twitter.  And with a site like YouTube, you can use YouTube Analytics to see where your videos are being shared and what is resonating with viewers.

5. Find Gems in Emerging Markets

The other thing proper analytics can tell you is if your video is doing well in an unexpected market.  Maybe you’re in Los Angeles and your video is super popular in Minneapolis.  Now you can direct market to towns that have already shown interest in your videos and increase your business presence.

6. Learn the Secrets that Keep Them Coming Back

Reviewing your videos’ performance, what about it has resonated with your fans?  Is it because it’s funny, do they respond to shorter videos better than longer ones?  Ooyala mentions something that is a bit of a difficult balance: branding is important, but over-branding can ruin the video.  They say that consumers are 4 times less likely to share a video with over-branding.

7. Click to Convert

Putting a “click to purchase” button in your video gives it interactivity: if people are enjoying the video, they have easy access to buying the products right there in the video.  And of course, YouTube has just recently begun to allow associated website annotation links in their videos, and they’ve been playing around with a beta for clickable ads for the very products that are in videos.  Ooyala warns that you should keep such buttons out of the way or be able to be hidden so that it won’t interrupt the viewing experience.  I like this statement:

The more freedom of choice you give your customers, the more free they will feel to buy.

8. Let a Partner Handle the Heavy Lifting

This is Ooyala’s sales pitch, as they tell you that a service like them allows you to focus on creating content while they focus on the video platform, analytics, etc….  It’s one of the hardest things for people to do when they get into video.  Surely the great content will be found on its own.  Well, it won’t.  So if you have the means, hiring a service to focus on all the post-publishing work can be a big help.

You can download the full whitepaper from Ooyala here.

The aesthetics of real estate | Armonk NY Real Estate

Value is an aesthetic experience, says Krisstina Wise, broker-owner of the Austin, Texas, brokerage The GoodLife Team. It’s not just a product or service, she said, but how a brokerage makes a customer feel.

Wise and five other panelists will discuss how to make doing business in real estate “as easy as buying a latte” at Real Estate Connect New York City, which runs Jan. 16-18 at the Grand Hyatt New York. Wise will appear on an opening-day panel, “What does the industry need to do to make the ‘Latte Vision‘ happen?”


Krisstina Wise

Wise’s answer to that question revolves around value and her real estate raison d’etre: “To care, to make a difference.”

Customer experience, Wise says, should be a full one. An experience with a brokerage is analogous to walking into a coffee shop — it should be sensual, she said. Customers should “feel something.”

She scrubs that perspective against the 12-agent, two-office brokerage she founded in 2008 by asking questions like: What does our website look and feel like? Does our office space match our online presence? How quickly do we respond to leads? Do customers get more value than they expect?

“Real estate is about value,” Wise said. It’s not only about the quality of what customers get, she said, but also about the way they feel, which explains her brokerage’s six-point service manifesto and its clean, purple and sea green branding.

GoodLife Team branding from the brokerage’s website.

Wise spent her first 15 years as an agent with Austin-based Keller Williams Realty, one of the largest real estate franchisors in the U.S. By the time she set out on her own, she led a team of agents and was a national trainer.

Since then, The GoodLife Team has been held up as a model of the modern real estate brokerage for the transparent, innovative and forward-thinking way it operates.

In 2010, Inman News recognized The GoodLife Team as the most innovative brokerage of the year. This January, Apple profiled the brokerage for its incorporation of the iPad into its business.

In October, The GoodLife Team held an inaugural two-day conference, REiNVENTION, in Austin, that shed light on the brokerage’s inner workings, from marketing to technology to inspiration. Wise expects REiNVENTION to become a yearly event.

The conference was an opportunity to share with the real estate industry the working elements and systems of an actual working brokerage, Wise said. Sometimes it’s hard to know what practices that are taught on the conference circuit actually work, and how they work, because what’s being touted is not always what’s actually used by the person explaining a system or service.

REiNVENTION built on the momentum (and demand) from a mentor-like program Wise founded in 2010 in which she coaches and shares her insight with paying participants.

Real estate has fully entered the digital age, Wise said, and this has shifted the value propositions for agents and brokers, whether they like it or not.

“Brokerages have to get back to the basics of caring about the customer,” she said.

Providing value in a Web-based world is immensely complex, Wise said, which is why she maintains a single-minded focus on choosing technologies and systems that maximize agent productivity and client ease of use at The GoodLife Team.

She attends conferences around the country to find the best and most useful technology and systems to integrate into The GoodLife Team’s business, simplifying her agents’ lives so they can focus on serving their clients, she said.

The result, Wise said, is a six-part “G-core” real estate operating system The GoodLife Team works with:

  • Salesforce. The customer relationship management system is the hub, Wise said. All leads automatically enter the program.
  • Google Apps. All agents use Gmail for email, use collaborative Google calendars so everyone knows everyone else’s schedule, and Google Drive, which allows real-time collaborative sharing on brokerage documents. It’s part of a “nothing secret” way of operating, Wise said.
  • Evernote. All tasks for the brokerage are managed with the cloud-based project management software; agents can check off items on their to-do lists seen by everyone else in the brokerage.
  • Social media. The GoodLife Team has a Facebook business page, Twitter, YouTube and Pinterest accounts and a WordPress-powered blog that agents are encouraged to source for social media content.
  • Mobile. Every agent has an iPad and this January The GoodLife Team is launching a new mobile-optimized website.
  • Paperless. Last year, The GoodLife Team went completely paperless by integrating the paperless transaction management system Cartavi and e-signature platform DocuSign into its business. “Everything’s digital,” Wise said. “We have no file folders.”

Wise says she has a business philosophy of “failing forward.” Last year, The GoodLife Team went fully paperless. This year, she said, the challenge is to further simplify business operations.

“It’s a big vision,” she said, and “scary,” but “we have instances where we have three screwdrivers when only one is truly needed.”

When Wise has time to herself — which is not often, given that she’s also a wife and mother of two children — she enjoys reading the latest murder mysteries, running, and practicing the “art of doing nothing.”

Asking prices stay strong into autumn | Chappaqua NY Real Estate

Asking prices for homes on real estate portal Trulia’s website were up 3.8 percent in November from a year ago, the largest year-over-year increase since the housing recession began, according to a monthly report from Trulia.

In addition to posting annual gains, asking prices showed strength going into the seasonal autumn slowdown in sales, with list prices for the three months ending in November up a non-seasonally adjusted 0.8 percent from the previous quarter, Trulia said.

The report, which covers for-sale and for-rent properties listed on Trulia through Nov. 30, showed that asking prices on for-sale homes posted annual gains in 76 of the 100 largest U.S. metro areas. When foreclosures were excluded from the equation, list prices were up 4.3 percent for the year.

November 2012 Trulia list price summary

Time periodChange in list pricesChange in list prices, excluding foreclosuresNo. of 100 largest metros with list-price increases
month-over-month, seasonally adjusted0.8%0.8%Not reported
quarter-over-quarter, seasonally adjusted2.2%1.6%70
year-over-year3.8%4.3%76

Source: Trulia

Price gains, though significant overall, are more pronounced in some metros than others, the report noted. Many large metros fared better than smaller ones.

“Prices are rising faster than at any point since the bubble burst, but the price recovery is becoming more uneven,” said Jed Kolko, Trulia’s chief economist, in a statement. “Price gains are starting to waver in smaller markets.”


Jed Kolko

Atlanta, Riverside-San Bernardino, Calif., and Sacramento, Calif., are three metros hard hit by the housing collapse that saw significant quarter-over-quarter growth in November to match the sustained growth seen by Phoenix, Las Vegas and Miami over the course of the year.

Asking rents were up, too, in November, jumping 5.6 percent from a year ago. But asking-price gains, the report showed, are now greater than rent-price gains in the 25 largest rental markets, including Denver, Seattle and San Francisco.

Metros* with largest increases in asking rent, November 2012

RankMetroChange in asking rents from a year ago
1Houston16.8%
2Oakland, Calif.11.6%
3Miami10.8%
4Denver9.0%
5Philadelphia8.9%
6Seattle8.3%
7Minneapolis-St. Paul, Minn.-Wis.7.8%
8Chicago6.9%
9New York, N.Y.-N.J.6.6%
10San Francisco5.8%

*Among the 25 largest rental markets.

Unify your brand’s presence in the digital realm | Bedford Corners NY Real Estate

“What the average homebuyer can do now in the palm of his or her hand was unthinkable just a few years ago,” said Brian Boero, partner and co-founder of real estate marketing, design and consulting firm 1000watt. “It’s an exciting new world.”

As a keynote speaker at Real Estate Connect New York City, Boero will speak about how the widespread adoption of Internet-enabled mobile devices and the integration of digital technology into seemingly every aspect of our lives should inform the strategic decisions of real estate companies. Real Estate Connect runs Jan. 16-18 at the Grand Hyatt New York.

Boero has had the opportunity to examine the business practices of many real estate companies firsthand. The biggest mistake made by many is not putting enough emphasis on unifying their brand’s presence in the digital realm, where many consumers now encounter it in intimate, new and compelling ways.


Brian Boero

Focusing on the digital side of business is not about being pretty, Boero said, but about doing things that have a measurable impact on the bottom line. First of all, it’s important for businesses to ask themselves, “What kind of experience do we want to create for our consumers?”

They should integrate their answer across all points — especially the digital ones — where the company touches consumers, Boero said.

And, he stressed, it’s important for companies to make sure their websites are solid before focusing on other arenas, like app development. For example, websites should include responsive design, where Web pages automatically resize to best fit the size of the browser screen or device that’s accessing it.

Boero, who has a master’s degree in political science, got into real estate by happenstance. In the mid-90s, he was working in the California Legislature at the state capitol in Sacramento when he met a Los Angeles Times reporter by the name of Bradley Inman.

In 1997, Boero recalls, Inman convinced him to come to the San Francisco Bay Area to help him run Inman News. Within a couple of years Boero was president of the organization. In 2004, he left Inman News to run real estate software company VREO Inc. as CEO, before co-founding 1000watt in 2007.

At 1000watt, Boero is focused on providing guidance to real estate companies like Realtor.com operator Move Inc., Lisle, Ill.-based multiple listing service Metropolitan Regional Information Systems Inc. (MRIS), and neighborhood information provider StreetAdvisor.

Brian Boero’s weekly “Friday Flash” blog at 1000watt, published most Fridays, provides a quick-hit, smart take on the notable real estate events that occur during the week. “The foreclosure play, Jay-Z and RIN Redux,” “RPR ecstasy, beautiful servers, and a second look at Facebook ads,” and “Emotional titillation, Realogy’s Roadshow, and a trivial pursuit” are a few recent titles showcasing Boero’s knowledge.

Boero, 1000watt co-founder Marc Davison, and 1000watt partner Joel Burslem have published a book of their selected writings from the firm’s first four years.

Mobile is clearly today, Boero said. And he has a hunch that tomorrow’s technology will have something to do with what he calls “people doing insane (things) on the Web,” like renting out a stranger’s apartment (AirBnB), having a stranger pick up your laundry (TaskRabbit), or hitching rides from people you don’t know (Lyft).

As the traditional barriers between people erode, transactional relationships increase, driven by the fact that smartphones and tablets, so widespread now, facilitate payments, location, directions and loads of other actions that make conducting business on the fly much easier.

This trend could increase the number of real estate transactions between strangers, he said. While the percentage of for-sale-by-owner home sales haven’t increased in recent years, Boero thinks it’s something to keep an eye on.

Outside of real estate, on most fall weekends Boero has his eyes on ducks he’s hunting from San Pablo Bay near San Francisco. But time away doesn’t preclude getting work done.

“I’ve been known to take conference calls from the duck pond,” he said.

Negligent life tenant raises foreclosure risk | Cross River Real Estate

DEAR BENNY: My sisters and I “own” some Tennessee properties inherited from my late father, who died in 1984. In his will, he wanted to provide for his current wife (“B”), so she was given a “life estate” for her use of both properties during her lifetime. My sisters and I are the owners on the deeds. One of the properties is a residence, and the other is an income-producing commercial property.

Fast forward to today, and here’s the picture: The residential property has been abandoned for three years now, housing mold and the occasional vagrant. “B” has advanced Alzheimer’s, and is in a nursing facility; she seems destined to live forever in that regrettable state. Her guardian (daughter) states that “B” will not return to the residence, and they have stopped insuring it or paying real estate taxes on it.

We have received nothing from the county tax office, so I inquired and found the taxes are unpaid for the previous two years, as well as for this current year. After three years of nonpayment, the county can auction the property for back taxes. I asked them to send me the tax bills. My sisters and I are confused at how “B” and her guardian can renounce their financial responsibilities and yet retain control of the deteriorating property.

The commercial property is producing income for “B” and family, and the taxes are currently paid. We have offered to let “B” enjoy continuing beneficial control of the commercial property if she will abandon claims on the residence, so that we can save the house from complete destruction, but they say their attorney advises that they can’t do that, and they don’t really care anyway.

What are we to do? Is there a legal action to remedy this situation? –John

DEAR JOHN: I don’t know Tennessee law, but your question sounds like what we lawyers call a “waste issue” with respect to the residential property. The life tenant can be sued for waste, meaning that by her inaction, she is letting the property deteriorate (i.e., going to waste).

Usually it is a damage claim, but there are cases where, faced with facts showing that the life tenant is not properly maintaining the property, the court may order injunctive relief in the form of allowing the remainderpersons to receive the property. You all are the remainderpersons.

Either way, it would require paying off the life tenant for the remaining value of the life tenancy, which uses actuarial tables based on age of life tenant, value of property and applicable federal rate. Waste damages could be deducted from any payoff to the life tenant, as would taxes and other maintenance costs the life tenant is required to pay.

Life tenants are entitled to rental income on property. The life tenant must pay taxes, insurance and upkeep of the property, and is entitled to income unless specifically stated otherwise in a last will and testament or the instrument creating the life estate.

DEAR BENNY: What are the tax complications of gifting a home? In one of your columns you wrote: “If you die and leave the house to someone, that person gets the stepped-up basis. In other words, the value of the property at the time of death. …” My question is, wouldn’t the brother who received the gift have to pay an inheritance tax if the property was not in a trust? –Don

DEAR DON: Inheritance laws vary state by state. For example, Virginia and the District of Columbia have no inheritance tax. States that do have inheritance tax have exemptions for property passing to certain family members. A brother may or may not be exempt depending on state law.

You may also be thinking of estate tax, which is a transfer tax on the value of assets transferred on account of the decedent’s death, reaching probate and nonprobate assets. The federal exemption is currently $5.12 million. Under certain state laws, such as in Maryland and the District of Columbia, there is an estate tax imposed for assets that pass from a decedent. Both Maryland and the District of Columbia impose estate tax on assets of greater than $1 million. The tax is imposed on the estate rather than the recipient, unless there are insufficient assets in the estate to pay the tax.

I don’t know all of the state laws, so you really should consult an attorney in your state. Alternatively, many states have lots of information on their website, so check there first.

DEAR BENNY: We live in a large condominium complex and our unit happens to be located close enough to the lobby that we hear the elevator constantly. The sound, what I call harmonizing, has been occurring for the last five to six years. I have spoken to the management many times and they have responded by repairing, but the fix is never long-lasting.

This noise is mind-numbing since it is more of a scraping sound that on occasion seems to go right through you.

My question is, would it be too much if I told management that I will no longer pay assessments until this issue has been resolved? Would I be justified in doing this? I have looked in the bylaws and found nothing pertaining to an issue like this. What would you suggest? –Mark

DEAR MARK: No! No! No! I cannot under any circumstances recommend that any homeowner in a community association, whether that be a condominium, a cooperative or in a homeowners association, withhold the assessment.

There are several reasons. First, you admit that this problem has been plaguing you for several years. If you suddenly decide to withhold your association assessments, I seriously doubt that a judge would be sympathetic.

More importantly, as soon as you are delinquent, I suspect your association will start collection efforts, which can include filing a lawsuit against you. Once again, while you may have a legitimate concern, case law throughout this country makes it clear that a homeowner has an obligation to pay his assessment, regardless of any problems that the homeowner has.

You will be accused of just trying to get out of paying the assessment, and using the noise problem as an excuse.

I don’t mean to be unsympathetic; I just don’t think it’s a good idea to withhold your assessment. However, that does not mean you don’t have remedies. You claim that the noise is a major concern. Noise is subjective; I have often joked that my definition of noise is my son’s definition of music.

You need to prove that the noise is excessive. I suggest you ask the association board to hire an acoustical engineer to do a study of the noise level in your unit. If the board refuses, then you should hire the engineer yourself. Once you get a report that indicates that the noise in your apartment is above acceptable levels, present that report formally to the board and demand that they resolve the situation. A good engineer will also recommend possible solutions to the problem.

In the final analysis, you may have to file suit. At that point in time, you can start withholding your assessment, but make sure that you give it to someone (perhaps your attorney) to hold in escrow. You don’t want the judge to think you are a deadbeat, just trying to avoid paying the assessment.

This way, you are the plaintiff and not the defendant. In my opinion, it makes you look more favorable to a judge.

DEAR BENNY: We have Diamond points and want to know how to not burden our four adult kids with them. They cannot afford them. Actually, I do not want to burden my wife with them and wonder where I can get advice. –Phil

DEAR PHIL: I was not familiar with Diamond points, so I researched this on the Internet. Frankly, I was shocked at the number of websites offering to sell (or rent) those points. For my readers, Diamond Resorts International operates as a form of time share, and for those who have been following my column, you will know that I get more time-share questions than on any other subject.

I don’t know the answer and seek guidance from readers who may have had success in selling their points. However, I do want to repeat my strong advice: If you find someone who is prepared to sell your time share (or your points or any other similar product), under no circumstances should you give them any money upfront.

You should also contact the Better Business Bureau in your area to determine if it has had complaints about that company.

Also, contact your state’s attorney general, since there have been many lawsuits against fraudulent time-share sellers filed by a number of attorneys general (as well as a number of class actions filed by private attorneys.