Daily Archives: May 27, 2013

Social Media Behavior Akin to Cicada Swarm | Bedford Hills Realtor

Some parts of the east coast are already experiencing the highly anticipated emergence of cicadas.  There reception to these buggers has been decidedly mixed.  Some see the mass numbers of cicadas as gross and their presence is little more than a noisy pestilence.  Others view the coming of the cicadas as a rare sight of beauty, appreciating the significance in their appearance.  Whether or not one favors the hordes, it may behoove every observer to stay their judgment until they take a more personal look at their cicadabrethren.

Use of social media brings the casual observer much closer to cicadas than they might realize.  If one breaks down the purpose of varying social media platforms into its most basic forms and apply a bit of abstract thinking, there are five ways in which social media bridges the gap between humans and cicadas.

We tweet, they buzz:

Most savvy social media users know that Twitter is a micro blog designed to allow people to send out short messages.  Cicadas send out brief bursts of buzzing.  In essence our tweets and their buzzes function in very similar fashion, they are meant to get attention.  Furthermore, in order to be effective, tweets and buzzes happen with high frequency.  Finding one individuals tweet in a lengthy string of tweets is difficult, especially if they don’t tweet often.  Likewise, for one cicada to find another specific buzzer, the buzz needs to be reoccurring.

Summer Lovin’:

Online dating sites are essentially a form of specialized social media.  They serve to bring people together for the specific purpose of making a connection with that special someone.  While common interests and hobbies are all well and good, the end goal is to find a mate.  At the end of the 17 year life cycle for the cicadas, their buzz is a search for another cicada to help continue the species.  Humans simply have the added benefit of not expiring after reproduction.

Finding Opportunity:

LinkedIn is perhaps the most notable way for people to make those professional connections.  The idea is to present one’s credentials in order to network with like professionals or even seek new opportunities.  When all is in order, success is likely the end result.  However, others have difficulty and fall short of their goals.  Humans and cicadas both run the risk of running out of time before finding what they are looking for and miss out on an opportunity of a lifetime.

Countless Friends:

Few social media platforms allow you to claim as many friends as Facebook.  Some profiles claim numbers of friends large enough to populate a small country.  In reality the quality of those friends vary significantly but they are still apart of an individual’s social circle.  When cicadas come out in force they number in the billions.  In both cases, a sharing of significant events, like weddings or the last few days of your insect life, can be experienced with those around you.

 

Social Media Behavior Akin to Cicada Swarm | Social Media Today.

Top 6 Social Media No-Nos to Avoid | Bedford NY Realtor

Everyone makes mistakes, but committing a major social media no-no has the potential of hindering your business’s hard-earned reputation. A good rule of thumb is, “when in doubt, don’t.” But, if you’re wondering about specifics, here are the top 6 social media mistakes to avoid, especially in the wake of some serious social media faux pas:

1. Don’t lash out: Sometimes it’s hard to deal with constructive and/or blatantly harsh criticism from others, especially on such an open public space or forum like Facebook. However, as we learned from the recent and epic social media meltdown that Amy’s Baking Company Bakery Boutique & Bistro had on Facebook, it’s an excellent example of what no to do. Owners, Amy & Samy Bouzaglo lashed out on Facebook in response to some not-so-nice criticism after airing on Gordon Ramsay’s,Kitchen Nigtmares. Instead of say, swearing, ranting for hours, “yelling” in all caps, calling customers “stupid,” and then trying to cover it all up, responding quickly and calmly to a customer’s complaint, and trying to resolve it as soon as possible is simply the best thing you can do.

Amy's Baking Company Facebook

2. Don’t buy followers or fans: It may be tempting to make social media a numbers game. The more followers or “Likes” you have, the cooler, more trusted, desirable brand you must be, right? However, the point of social media isn’t to acquire a mass following, but to build relationships with legitimate potential and current customers. It’s all about quality over quantity – You may have 1 million followers, but if half of them don’t exist or don’t actually give a hoot about your brand, you may as well have none. Focus on increasing the quality of your content rather than increasing your numbers, and you’ll build a solid strategy and fan base.

3. Don’t create fakes comments: Who doesn’t want engagement and comments on posts, as well as a few good reviews on various sites? The problem is, they just can’t come from you – It boils down to dishonesty, and customers can easily see through it. Instead, include calls-to-actions in your social posts like, “Like this post if you agree,” and ask questions that’ll entice customers to respond. Need more reviews on your Yelp page? Encourage customers, and/or even give rewards or discounts to those who do write reviews, but honest ones!

4. Don’t be “Sir Spam-a-Lot”:  Commenting on other social media or blog posts purely for the purpose of getting your own brand out there screams “spammer.” If you think your content is relevant, contact the owner of the post and propose a real linking or collaboration strategy. If you offer value with your content, you may develop a meaningful relationship – Win-win. Check out our post, How to Connect with Online Influencers – Dos & Don’ts for more advice on how to approach these relationships.

 

Top 6 Social Media No-Nos to Avoid.

Why we can’t just be SEOs: A reply to Rand Fishkin of SEOMoz | Pound Ridge Realtor

Last week I saw this interesting whiteboard Friday which talked about ‘Why We Can’t Just Be SEOs Anymore’ by Rand. Though he has raised some valid points, like ‘perception of SEO is hard to change’, I have to disagree with him overall.  Sorry Rand, you are missing the complete picture.

SEO is not bigger than SEO

SEO is all about generating relevant organic traffic to the website through search engines. That’s it. SEO is not about email, CRO, UX, Social Media, Branding, PR, Reputation Management, Coding, Advertising, Customer Service …

You may argue that there are 200+ ranking signals so I need total control on everything which influences SEO. While it is true that they are 200+ ranking signals, don’t forget the 80/20 rulei.e. 80% of your output comes from 20% of the input. If you have worked in the SEO industry long enough, you already know what that 20% is that will generate 80% of the SEO results.

That 20% consists of basic on-page optimization, keyword research, content development and above all link building. We can tweak brand signals, social signals, authorship, Page Rank, markups and other weak ranking signals all day long but they won’t generate any considerable amount of organic traffic on our website. What really drives traffic is that 20% I am talking about.

If we talk about the real world (which could be very different from the blogging world) there could be unlimited ranking signals. For a start, your client is a very strong ranking signal for you. Without his support and cooperation you can’t make any change on his website. No amount of SEO is going to help, if the client is not responsive to your needs and demands. Poor product, bad reputation, poor customer service all are sort of ranking signals which are beyond our control.

Just because something may impact your SEO so you must develop expertise in it or take total control of it is a wrong mindset. Here is why. When someone works as a marketing generalist who knows little bit of everything (well sorry but this is what specialists really think about him) he is eager to give suggestions to specialists (like CRO consultant, PR consultant, Community Managers etc) on how they can do their job better.

Since he is not a specialist, his suggestions may not be well received or align well with the recommendations of specialists. This creates disruption in digital strategies and work environment. So instead of creating synergy the marketing generalist could inevitably end up creating stress and chaos.

 

Why we can’t just be SEOs: A reply to Rand Fishkin of SEOMoz.

Dear Brands, Our Relationship has Changed | Bedford Corners Realtor

Dear Brands,

I want an open relationship.

All my life, we’ve had a committed and dedicated relationship. You told me what to buy, I bought it, bought it again. But now, it’s about to change. I don’t want to buy from you directly, I want to rent, subscribe, and borrow your goods. If I end up buying your product, I want to use it with others to resell, rent to others, swap or lend.

It’s not you, it’s me.

Our world has changed, and along with it my preferences. From a more socially responsible mindset, economic pressures to be efficient, and how easy technology makes it for me to find other other consumers who can satisfy my needs.  Here’s how my behavior has changing:

I will use AirBnb to find vacation spots –rather than stay at hotels, I use Uber and Lyft to get around town rather than hire a traditional taxi, I just put my spare car on RelayRide to rent out to others, for my wife’s birthday, I bought her a subscription to Rent the Runway –rather than buying her a new dress.

At work, we’ve tapped into LiquidSpace to rent office space on demand, I use Taskrabbit to hire folks at the office rather than using traditional staffing models, we’ve bought refurbished laptops for our staff, and most of our software is already on demand.

Because of this, I’m more interesting in renting, subscribing, or borrowing products –rather than buying outright. If I do choose to buy a product, I want to make sure it has great re-sale value as I can sell it or rent it out and make money.

It also means that the relationship I have with other people matters. Now, I rent my car to on RelayRide or sell my used electronics on Gazelle the trusted relationships I have with other customers matters as much, if not more, than my relationship with you.

I still love you, but in a different way.

If you want to be in a relationship with me, recognize it’s not exclusive, what happens between us has changed. I need you to change as I want to rent, borrow, subscribe, co-op, and swap, –rather than buy.

 

Dear Brands, Our Relationship has Changed | Web Strategy by Jeremiah Owyang | Social Media, Web Marketing.

Give Me Your Opinion — What Should Be My Next Online Video Course? | Chappaqua Realtor

In April 50 people signed up to take one of my online video courses that I offer through Udemy.com. A big thank you to those who have signed up for a course. I have enjoyed putting these together, and the feedback I’m getting is that they are helpful and that people are learning a lot by taking them.

Now I need YOUR feedback on what the next courses should be that I develop.

Currently I have these four courses:

Task Analysis Boot Camp Course Logo

Personas & Scenarios Course Logo

Secrets of Intuitive Design Course Logo

Designing For Engagement

I’m working right now on this course:

Great Presenter

which will be ready in a few weeks.

Now the question is, what’s next?

I have a lot of ideas (in fact I have a whole list of courses in the queue, but I haven’t started them). Give me your opinion. What online video courses are you interested in taking that I should consider developing?

 

Give Me Your Opinion — What Should Be My Next Online Video Course? | Weinschenk Institute, LLC.

Professional Courtesy: Where Did It Go? | Armonk NY Real Estate

It never ceases to amaze me how REALTORS® can treat each other sometimes. I recently had an experience with a buyer’s agent who could not have been more rude or bullheaded. I never like to talk poorly about anyone as it’s not my nature and I don’t think it’s very professional, but in this case, it may be necessary for today’s lesson. There are loathsome people throughout all walks of life and it’s impossible to avoid all of them. Why though, do some real estate professionals think that being difficult to work with helps anyone? Our primary duty is to provide our client with quality service in a lawful manor. After all, we wouldn’t make it too far without our clients, would we?

Recently, I sold a property that had a cracked septic system. Knowing that replacing this system would be financially impossible for my clients, I opened my bag of saved favors to ensure they would be able to sell their vacant home. I was able to convince one of my best contractors to replace the septic tank for less than cost, (yes, she actually lost money replacing it), as a massive favor for me. With breakneck speed, we obtained the appropriate permits, and the job was done in just a few days. Even so, the buyer’s agent was not impressed, and without going into any detail, was very unprofessional during the entire ordeal. The other agent actually called my favorite contractor to fuss about the pace of the work being done. Meanwhile, this agent called me horrible names and insulted my real estate abilities to my contractor!

The property did end up closing after continued scrutiny from the buying party. My sellers, a married couple who live several hours away, knew nothing of the troubles mentioned or the ugliness of the buying side. All they knew was that I was going to do everything in my power to ensure that the property sold. I ended up calling in a lot of favors and I took a significant loss on my commission. However, my hard work paid off. Since the deal closed, the sellers have referred me additional business, given me marketing space on their website—at no cost—and called me many times to thank me for all my help!

 

Professional Courtesy: Where Did It Go?.