Tag Archives: Bedford Hills NY
Bedford Hills NY Real Estate | Jobless claims shoot back up to 388,000 filings
After a week of positive employment data, jobless claims shot back up for the week ending Oct. 13, derailing confidence in the economic recovery.
The Labor Department reported 388,000 jobless claims for the week, an increase of 46,000 filings from the prior week’s revised figure of 342,000.
The four-week moving average hit 365,500, which is higher than the 364,750 level established a week prior.
Seasonal adjustments in California contributed to the quick jump in claims, Econoday researchers said Thursday. The jump was expected at the beginning of the quarter, but came in the second week of the period, the research firm said.
“This is a major factor behind violent swings in weekly jobless claims, up 46,000 in the October 13 week after dropping a revised 27,000 in the prior week,” Econoday said. “Swings like this, which weekly data are subject to, put in focus the four-week average which is only slightly higher, up less than 1,000 to 365,500.”
The news disrupts a few weeks of moderately optimistic reports with the unemployment rate falling to 7.8% in September as nonfarm payrolls rose by 114,000 positions, according to the U.S. Bureau of Labor Statistics.
Tips for Handling Negative Comments and Trolls on Social Media | Bedford Hills NY Realtor
Some of us are more sensitive than others. Make a negative comment and some people will break into tears. Some will take it on board and modify their behavior. Others will turn into an attack dog and bite right back.
If you are a business then that approach is maybe not optimal if your brand is the target of the negative comment.
In the past, customers could only complain in a fairly private manner, either via phone call, within the storefront, or by letters.
Today, many businesses have second thoughts about joining the social media world because they are afraid of the potential for negative comments. Instead of missing out on one of the best marketing tools available, businesses can be prepared to handle the negativity that is likely to come their way.
The fact is, the negativity is likely already happening, but without a presence on social media sites, these companies have no way to combat it.
Taking a proactive presence on social media will allow you to respond and have a better chance of controlling your brand image online.
4 Social Media Monitoring and Management Tips
Before you engage in any responses to complaints, consider the following general policies as a guidelines to how you monitor and manage your handling of negative comments and complaints.
- Track all complaints (this can be done internally or externally by a “community manager”)
- Respond quickly in public
- Stay positive publicly
- Deal with details privately
This will assist you in stopping minor issues becoming a major public relations disaster.
Valid Complaints and Trolls
Negative comments come in two main types: Valid complaints and Trolls. Real complaints are problems that customers are having with your products or services that you need to address.
Valid Complaints
When a valid customer complaint shows up on one of your social media sites, take action quickly.
- First, document the comment in case it ends up being deleted so that you can keep track of the conversation.
- Take some time to think through a response. Don’t take the comment personally. The customer has had a frustrating experience with your product and is seeking you out, giving you a second chance.
- Handle the issue with tact and respect
If you take this assertive and positive approach you will most likely gain your customer’s trust and continued loyalty and they will become a a raving fan.
Trolls
Trolls are a type of public spam that is usually illicit and unrelated to your business. Their language is strong and emotive and it is designed to get you to react. If you respond they win.
They are hunting for attention and gain their energy by eliciting a response on a public forum that they don’t deserve. Usually they don’t have a large social network audience of their own but are relying on your social networks to leverage and amplify the message.
So, don’t give them oxygen , don’t let them use your social media channels to use as a pulpit to scream from and delete them immediately.
Responding
When you respond, use a respectful and even playful tone to keep the mood light and friendly. Admit that you messed up. Use your customer service policy here: the customer is always right (unless it is a completely unfounded complaint). Publicly send an apology on the social media site because you are dealing with more than just that one customer. Privately contact the customer who complained and fix the specific problem by giving a discount or some benefit that fits the problem.
Next, share how your business plans to fix the problem in the future. Explain with the appropriate amount of detail what went wrong and what you have done to fix the problem for all of your customers. The more transparent you are here, the more trust you will gain from your customers.
Although every situation will be different, if you learn how to respond appropriately and effectively to negative comments on social media sites, your customers will be happy to support you even more.
What About You?
Have do you handle negative comments or complaints? Have you had a troll turn up on your social networks?
How have you handled it.
I look forward to hearing your stories in the comments below.
Guest Author: Tara Hornor has a degree in English and has found her niche writing about marketing and web related topics. She writes for PrintPlace.com and other companies.
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Builders We Must Learn To Be | Bedford Hills NY Real Estate
Latest Housing Affordability Index Data | Bedford Hills NY Real Estate
The recent Existing Home Sales release published showed a sixth consecutive month of single-family home prices higher than a year ago. What does this mean for affordability? The answer may surprise you.
The August Existing Home Sales release published in late September showed a strong rise in home prices from a year ago – 10.2 percent for the median priced existing single-family home sold. This news is reassuring for owners who can expect that wealth they have accumulated in their property will maintain or increase, but at first glance this seems to be troubling news for potential buyers who have not purchased a home yet. Have they missed the best time to buy?
The Housing Affordability Index offers some reassurance for these would-be buyers. As it turns out, the Housing Affordability Index suggests that the national median priced home was actually more affordable for the median-income family in August 2012 than it was in August 2011 even though home prices are up.
How is this possible? While prices are up compared to one year ago, mortgage rates are nearly a percentage point lower and incomes are up. In fact, the release of American Community Survey data on family incomes led to a slight upward revision of 2011 income and a subsequent slight increase in NAR’s projections for 2012. If you’re surprised to hear that, it may be because you heard about a decline in REAL family income as measured by the Census bureau. Nominal family income, the data used in this series that measures dollars actually earned in 2011, actually rose by 1.4 percent from 2010 to 2011.
Since the Housing Affordability Index factors in the effect of house prices AND income and mortgage rates, it is the case that nationally, the median priced home is more affordable to the median income family than it was a year ago. At 185.0, the Housing Affordability Index shows that the median income family earns 85 percent more than the income needed to qualify to purchase the typical home that was sold in August. Regionally, affordability is improved over one year ago in every area except the West, where the more than 15 percent year-over-year price gain offset more moderate income gains and the benefit of lower mortgage rates. Still, even in the West, the median income family earns at least 40 percent more than is needed to qualify to purchase the median priced existing home. Check out the data release here.
The Housing Affordability Index calculation assumes a 20 percent down payment and a 25 percent qualifying ratio (principle and interest payment to income). See further details on the methodology and assumptions behind the calculation here.
Diane Keaton Adds New Book Called ‘House’ to Her Housing Collection | Bedford Hills NY Real Estate
Serial house flipper Diane Keaton, who has also been known to light up the big screen and fashion pages with her uniquely quirky style, has a new book.
It’s called “House,” and the coffee-table offering by arty book purveyor Rizzoli doubles down on Keaton’s outsized reputation as a housing connoisseur, which we have blogged about time and again, thanks to her perfectionist precision in buying, restoring and selling homes built by renowned architects such as Wallace Neff and Ralph Flewelling.
Keaton’s flipping work includes the magnificent 1927 Spanish colonial in Beverly Hills that she restored then sold. According to the Los Angeles Times, that home was later used as the set for the pilot of the show “The New Normal,” whose co-creator Ryan Murphy had bought the home from Keaton. The Academy Award-winning actress’s influence was felt in designing the studio sets for the series:
Production designer Tony Fanning said Keaton, a well-known preservationist, was a big factor on the Monterey-influenced interiors. ‘She inspired me,’ Fanning said. ‘Her book California Romantica: Spanish Colonial and Mission-Style Houses really shows her love for, and understanding of, how clean and stark and minimal the interiors are meant to be.”
In between all her own buying and selling, including her latest home in Pacific Palisades that she purchased earlier this year for $5.75 million, Keaton had time to produce the new book, which came out this week.
In “House,” Keaton showcases high-concept houses where repurposed existing structures are key elements or where new houses take their cue from iconic architectural forms.
In an interview with The New York TImes Magazine, Keaton says her love of old homes has not changed: “What’s fun about this particular book is to see who’s working now and what they’re doing with modern structures. These houses are very charming to me.”
Like all things Keaton, the homes and structures she features in “House” could be construed as a kooky woman’s penchant for architectural oddities. However, it doesn’t take too long to realize that she has a keen and disciplined eye that takes account of the offbeat or idiosyncratic only to affirm those elements as essential to American taste, design and, ultimately, culture.
What’s so great about having a mortgage? | Bedford Hills NY Realtor
DEAR BENNY: For the life of me I cannot fathom why all real estate people insist borrowers keep a mortgage going. My husband and I bought our house and paid it off in five years. Now, instead of getting a deduction off our taxes, we have our paychecks free and clear. I cannot see how paying $1,000 a month for 30 years would have been better. With that money in pocket we amassed nearly $1 million in savings. Here is what it allowed us to do:
- We paid outright for my college education. No huge debt on graduation!
- We bought two rental properties, which we also paid off within 10 years and now collect all of the rent. We pay only the taxes.
- We bought a really nice boat that will be paid off in four years from the rents and no mortgage on our house.
- We have traveled both the U.S. and Europe with our family.
- We have put in a swimming pool.
When the market went nuts, we stayed in our 1,600-square-foot, three-bedroom ranch house. It is paid for, and no one can touch it, take it or foreclose on it. If we sold it today, we would still make a profit. My friends who got huge mortgages are truly strapped by their houses for now and for the foreseeable future. They lose sleep over it.
We saved hundreds of thousands of dollars in interest that we get to use as we see fit rather than handing it over to a bank.
I was able to stay home and take care of our kids for five years! All of this from the meager salaries of a teacher and enlisted sailor!
The mortgage deductions we “lost” would have recouped us about 28 cents tops on the dollars we put out. But we would still be under the payments all these years later, losing 72 cents per dollar. Why do you not see that? House rich and cash poor? How? Our paychecks and rents are money in the bank.
When my husband was without a job for a while, we never had to worry about losing the home we love. Nor did we have to worry about choosing to pay a mortgage or feeding our family. We had enough money left over each month to invest and save for retirement so that we don’t have to worry in the future. If we ever need nursing care, our kids can sell the house and not have to be burdened with paying for nursing homes, plus they will still inherit a nice chunk of money.
Unfortunately for my recently passed father-in-law, he followed the advice you all chorus. He was 88 years old and paying a mortgage. Well, the house went into foreclosure when we had to choose to either pay the mortgage or pay for his nursing home. With his severe dementia and being bed-ridden, his house became one more huge burden on my already stressed spouse. His entire “deduction” was less than a few thousand off his taxes. But, the cost to us was unbearable. So he lost everything by keeping up that deduction.
We are still dealing with the foreclosure almost two years later. If he had paid it off, we could have sold it for any amount and been done with it. My own mother, under the advice of a real estate banker, kept a huge line of credit mortgage on her home. Because my dad died, my mother is so burdened with the payments that she is about to walk away from her home of 35 years. Gee, maybe she should be glad she saved 28 percent on her deductions. All those thousands of dollars down a hole.
How do you all justify that logic? I have listened to it all my life and never understood it. Especially after living just the opposite and doing so much better. –Michele
DEAR MICHELE: Thank you for your very interesting observations and comments. You clearly have your life and your financial situation in good hands.
I am not sure that I have ever categorically written “don’t pay off your mortgage.” My message to readers (and clients) over the years is that everyone has different circumstances and different financial situations, and you have to tailor your plans accordingly.
In your case, you obviously did well and appear to be well off. But I have represented (and heard from) too many people who are not as well off as you. They live from day to day, worrying about where they will get the money to pay their mortgage, their real estate tax and their home insurance. They are the people who end up “house rich and cash poor.”
Let’s say you have $100,000 in your savings — not including retirement plans. Let’s also say that your mortgage is $100,000. If you pay it off, you have no savings left for that important rainy day. If you keep the savings, you at least are guaranteed to have sufficient money to make the monthly mortgage and pay the real estate tax should you lose your job or encounter other financial casualties.
However, I have also strongly recommended that homeowners should (if at all possible) start making additional payments on a monthly basis toward their mortgage. If you make the equivalent of one additional month’s payment per year, you will reduce a 30-year loan down to approximately 22 years.
And while I agree that saving 28 cents by way of a tax deduction doesn’t compensate for paying 72 cents’ interest every month, I still believe that under my recommendation, 28 cents’ saving is still a saving.
One final point: With interest rates so low nowadays (hovering in the very low 3 percent), why pay it off? One client recently told me, “I have such a low mortgage interest rate now that I will use my own savings for other investments.”
And, regardless of whether your home is free and clear or burdened with a mortgage, I strongly recommend that everyone obtain a home equity line of credit (HELOC). Typically, banks do not charge for setting this up, and you pay interest only on the moneys you actually borrow. It is a comfortable feeling to have that checkbook in your desk drawer just in case you need quick cash.
DEAR BENNY: My mom no longer wants the responsibility of homeownership. She no longer wants her 3,000-square-foot home and is willing to give it to me, as a gift, if I move in and care for her. If she transfers the title into my name, how will this impact my taxes? Or her taxes? Can she gift it to me for $1? –Anne
DEAR ANNE: You really have to discuss your situation with your own tax adviser, but let me provide you with a general response. Your mother can gift the property to you for zero dollars. However, there are taxable consequences for both of you.
Your mom has the right to gift you up to $13,000 this year completely tax-free. It has been reported that this will increase to $14,000 next year. Any gift over that amount must be reported to the IRS. So, for example, if the house is valued at $200,000, your mom has to advise the IRS of a gift of $187,000. This year the total gift exemption is $5.12 million. While your mother will not have to pay any tax on the gift, it will reduce the total exemption by the amount she reports to the IRS.
I seriously doubt this will be a real problem for your mother, unless she is a millionaire.
You, on the other hand, may have a tax problem. The tax basis of the donor (your mom) becomes your tax basis. So if your mom bought the property for $50,000 years ago and gifts it to you, your basis for tax purposes is $50,000 (I am ignoring any improvements she may have made since some improvements will increase basis.).
The house, in our example, is now worth $400,000. If you go to sell it, you may have to pay a large capital gains tax based on the difference between the $50,000 basis and the $400,000 selling price, less closing costs such as a real estate commission. This can be a large amount of money
Of course, if you will have lived and owned the property for two out of the five years before it is sold, you can exclude up to $250,000 of gain, or up to $500,000 if you are married and file a joint return with your spouse.
In general, I don’t think it’s a good idea for your mom to gift her property. If your mother really wants out, why not arrange to buy it from her for a price that is close to market value — less any real estate commission that does not have to be paid. Your mother can then cancel up to $13,000 of monthly payments each year ($14,000 next year) so in effect you will have gotten that gift.
Your mother may have to pay some capital gains tax, unless she can prove that she has owned and lived in the property for the two years before sale. In that case, she can exclude the gain as outlined earlier.
Pending home sales retreat after hitting 2-yr high | Bedford Hills Real Estate
Pending home sales retreated in August after hitting a two-year high in the previous month, a trade group reported Thursday. . The pending-home-sales index fell to 99.2 from a upwardly revised 101.9 in July, the National Association of Realtors said The NAR initially said the July index was at 101.7. “The performance in month-to-month contract signings has been uneven with ongoing shortages of lower prices inventory in much of the country,” said Lawrence Yun, chief economist of the NAR. Compared to the same period in 2011, pending home sales were up 10.7%, marking the 15th straight month of year-on-year gains. A sale is listed as pending when the contract has been signed but the transaction has not closed, and an index of 100 is equal to the average level of contract activity during 2001.
Mobile-friendly sites turn visitors into customers | Bedford Hills Real Estate
The following post originally appeared on the Google Mobile Ads Blog.
In this world of constant connectivity, consumers expect to find the information that they want, when they want it – especially when they’re on the go. We know that this applies to their web browsing experiences on mobile, so we took a deeper look at users’ expectations and reactions towards their site experiences on mobile. Most interestingly, 61% of people said that they’d quickly move onto another site if they didn’t find what they were looking for right away on a mobile site. The bottom line: Without a mobile-friendly site you’ll be driving users to your competition. In fact, 67% of users are more likely to buy from a mobile-friendly site, so if that site’s not yours, you’ll be missing out in a big way.
Discover these and more findings from, What Users Want Most From Mobile Sites Today, a study from Google (conducted by Sterling Research and SmithGeiger, independent market research firms). The report surveyed 1,088 US adult smartphone Internet users in July 2012.The problem (and opportunity) is big…While nearly 75% of users prefer a mobile-friendly site, 96% of consumers say they’ve encountered sites that were clearly not designed for mobile devices. This is both a big problem and a big opportunity for companies seeking to engage with mobile users.Mobile-friendly sites turn users into customersThe fastest path to mobile customers is through a mobile-friendly site. If your site offers a great mobile experience, users are more likely to make a purchase.
- When they visited a mobile-friendly site, 74% of people say they’re more likely to return to that site in the future
- 67% of mobile users say that when they visit a mobile-friendly site, they’re more likely to buy a site’s product or service
Not having a mobile-friendly site helps your competitorsA great mobile site experience is becoming increasingly important, and users will keep looking for a mobile-friendly site until they find one that works for them. That means your competitors will benefit if your site falls down on the job (and vice versa).
- 61% of users said that if they didn’t find what they were looking for right away on a mobile site, they’d quickly move on to another site
- 79% of people who don’t like what they find on one site will go back and search for another site
- 50% of people said that even if they like a business, they will use them less often if the website isn’t mobile-friendly
Non-mobile friendly sites can hurt a company’s reputationIt turns out that you can lose more than the sale with a bad mobile experience. A site that’s not designed for mobile can leave users feeling downright frustrated, and these negative reactions translate directly to the brands themselves.
- 48% of users say they feel frustrated and annoyed when they get to a site that’s not mobile-friendly
- 36% said they felt like they’ve wasted their time by visiting those sites
- 52% of users said that a bad mobile experience made them less likely to engage with a company
- 48% said that if a site didn’t work well on their smartphones, it made them feel like the company didn’t care about their business
TakeawaysWhile the research confirms what we already suspected — that mobile users actively seek out and prefer to engage with mobile-friendly sites — it’s a sobering reminder of just how quickly and deeply users attitudes about companies can be shaped by mobile site experiences. Having a great mobile site is no longer just about making a few more sales. It’s become a critical component of building strong brands, nurturing lasting customer relationships, and making mobile work for you.To learn more about our study
- Click here and join our free webinar on September 26 at 1 p.m. EST / 10 a.m. PST
- Get help on building a mobile-friendly site, visit howtogomo.com.
Posted by: Masha Fisch, Google Mobile Ads Marketing










