Have an issue with your channel and want to contact YouTube directly about it? Then just call (650) 244…..Ha! Like it’s going to be that easy. As the second largest search engine in the world (the first for video by a country mile) with a billion active users a month and over 1 million partners you are not going to be able to just pick up the phone and speak to someone, however urgent or frustrating your issue may be. However, YouTube do provide resources online where you can submit a request for help and we’ll take you through these options.
Contacting YouTube About General Enquiries
YouTube do have a contacts page where they will point you in the general direction of how to contact them depending on what you need. They give an actual bricks and mortar address too:
901 Cherry Ave.
San Bruno, CA 94066
Phone: +1 650-253-0000 | Fax: +1 650-253-0001
They also give you a phone number to ring (and, adorably, a fax number). In reality, the phone takes you through to an automated Google switchboard which will put you through to a living, breathing human if you know their extension number. If you don’t, you can choose options to contact them regarding advertising, recruitment, Google products, info on the Google Search Appliance and, also, customer service. Don’t get too excited though, the customer service option will suggest you visit the Google website for further info.
If you want to talk to them about press enquiries or need information on YouTube itself then email firstname.lastname@example.org or visit their Press Room.
Contacting YouTube About Channel Issues
There is no way to directly contact YouTube either by phone or email for any general support issues. However, you can contact YouTube staff by completing and then submitting the correct form provided by them or by using some of the tools available online. YouTube encourages the use of this approach (even though you don’t really get a choice in the matter) as it makes things more efficient for both parties. Often, the user will find that they can resolve the issue themselves without taking it any further. Forms that are submitted are subject to a decent response time of around 48 hours.
Regarding specific help for technical or other issues, YouTube provide the following avenues for contact:
Account Recovery – If you need help with recovering your account. User name or password is required.
Site Security – Found a hack, exploit or any other issue that you want to alert YouTube to? Report it here.
Playback Issues – If you’re experiencing difficulty with video playback then YouTube welcome your comments and feedback via this form.
YouTube/G+ Problems – You can ask for assistance for issues relating to the integration of your YouTube and Google + accounts via this page.
I.P. And Other Legal Problems:
Defamation Claims – This form allows you to report videos which you believe violate local law.
Privacy Claims – Contact YouTube here if you believe your personal information (image, name, identification number) have been compromised.
Trademark Complaints – Use these forms if you have an issue with others using your trademarked content in their videos.
Copyright Issues – Email YouTube at email@example.com. Give as much information as possible.